Speakline for automotive is an AI phone assistant that answers dealership and service calls and captures test-drive and service appointment requests. Your team stays focused on the customer in the showroom while sales and aftersales calls get a consistent experience.
Customer request
“I’d like to try your electric SUV on Saturday morning.”
Details captured
Next step
Sends the model and time preference to the sales team. The drive is scheduled after vehicle and calendar availability are confirmed.
Example outcome
A test-drive request with the model and preferred time.
Understand the model of interest and collect the preferred location and time.
Capture vehicle and service details before handing the request to your service desk.
Follow up after an enquiry or visit and route interested customers to the right team.
Connect stock and calendar information before confirming availability.
IntegrationsThese are the parts of the platform this industry’s calls and messages rely on most.
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Explore the rest of the platform, from conversation to the next action.
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
To answer sales and service calls. The voice agent finds out which model the caller is interested in and their preferred location and time for a test drive; on service calls, it takes the vehicle details and the request. Everything is passed to the sales team or service advisor with a summary, so your showroom team isn’t pulled away by the phone.
Yes. It can take service appointment requests on inbound calls, and outbound campaigns can call customers whose maintenance is coming up. If your calendar is connected, available times can be checked; if not, the request goes to your service advisor. Campaigns respect calling-hour limits and include İYS checks.
The agent takes the model the caller is interested in, their preferred showroom and their preferred time. If your stock and calendar data aren’t connected, your sales team gives the final confirmation after checking the car and the time slot. The request is saved with an outcome code and notes, and a follow-up call can be scheduled if needed.
Yes. After a delivery or a service visit, you can call customers to ask about their experience and find out whether they need anything else. Interested customers are routed to the right team, and every outcome is recorded and can be sent to your CRM. You decide when follow-up calls happen and who receives them.
Yes. Using IVR menus, conditions and queues in the call flow, you can route calls separately to sales, service and parts, or to different branches. Each queue has its own operators and reports. The AI agent can also be set up with a different script for each department, so callers get answers that fit their request.
We onboard new teams in under five business days, with your scripts and your numbers.