Speakline for hotels is an AI phone assistant that answers booking and stay-related calls and passes guest requests to your front desk. It collects travel dates and room preferences, shares stay information and helps guests reach the right person.
Customer request
“We’ll arrive tomorrow around ten in the evening. Could we have a baby cot?”
Details captured
Next step
Sends the arrival time and special request to reception. The team confirms cot availability.
Example outcome
Arrival and preparation details in one record for reception.
Collect travel dates, party size and room preferences for your reservations team.
Share check-in information and capture arrival times or special requests.
Answer common questions and hand over requests that need a member of your team.
Connect your booking system to support live availability and reservation actions.
IntegrationsThese are the parts of the platform this industry’s calls and messages rely on most.
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
Explore the rest of the platform, from conversation to the next action.
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
Yes. The Speakline voice agent answers booking and stay-related calls, collects travel dates, number of guests and room preferences, and answers questions about check-in times or facilities with the information you approve. Requests that need the front desk are passed to your team with a summary, so staff looking after guests at the desk aren’t interrupted by the phone.
The voice agent doesn’t depend on staffed hours, so booking and information calls are answered at night too. It records the request and leaves a summary of the call for your team. You decide in the call flow which queue urgent calls go to, and callers can also leave a voicemail if they prefer.
When your booking system is connected through the API or webhooks, the agent can answer based on availability. Without a connection, it records the request in full and passes it to your reservations team, who give the final confirmation. We’ll work out the right approach for your system together during the demo.
Yes. With an outbound campaign you can call guests ahead of their stay to ask about arrival time and special requests such as a baby cot or early check-in. The agent gathers it all in one record for the front desk and passes anything that needs staff to the right person. WhatsApp and SMS messages from guests land in the same inbox too.
You configure the agent to collect only what a booking or stay requires. If calls are recorded, the caller hears a KVKK notice first, and recordings and transcripts are kept in your team’s dashboard. Team accounts can be protected with two-step login. Our KVKK notice sets out how personal data is processed.
We onboard new teams in under five business days, with your scripts and your numbers.