Speakline for clinics is an AI phone assistant that supports your reception team with appointment requests, reminders and everyday questions. It is built for administrative work: it does not give medical advice and leaves clinical conversations to the professionals who know your patients.
Customer request
“I’d like to move my appointment to next Tuesday afternoon.”
Details captured
Next step
Collects the existing appointment details and sends the change request to the front desk. The team confirms the new time.
Example outcome
A request with a preferred time, ready for the front desk.
Collect the requested department and preferred appointment times for your scheduling workflow.
Share approved information about location, opening hours and preparation instructions.
Confirm attendance or capture rescheduling requests for your team.
For administrative workflows. Medical advice and urgent cases must be handled by the appropriate professionals.
IntegrationsThese are the parts of the platform this industry’s calls and messages rely on most.
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Explore the rest of the platform, from conversation to the next action.
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
Yes. The Speakline voice agent answers clinic calls in Turkish, asks for the department and preferred day and time, and passes the appointment request into your scheduling workflow. If your appointment system is connected, it can check availability; if not, it forwards the request to your reception team, who confirm the new time, so you stay in control.
No. Speakline is built for administrative workflows such as appointments, reminders, directions and opening hours. It does not give medical advice; medical questions, treatment topics and emergencies should go to your healthcare professionals. You define these limits clearly in the agent’s script and have such calls passed straight to your team.
Yes. With outbound campaigns you can call patients before their appointment to confirm attendance and take new preferences from those who want to change. For patients who missed their appointment, a callback can be scheduled to take a new appointment request. Outcomes are recorded and change requests go to your reception team.
Under KVKK, health data is a special category of personal data, so we recommend configuring the agent to collect only the administrative details an appointment needs. If calls are recorded, the caller hears a KVKK notice first. Team accounts can be protected with two-step login, and our KVKK notice explains how personal data is processed.
Yes. You can port your current number to Speakline, or keep it with your carrier and connect the line (BYOC). Patients keep calling the number they know, and calls are routed to the voice agent, the reception queue or, outside opening hours, to voicemail, depending on your call flow. We’ll plan the setup together during the demo.
We onboard new teams in under five business days, with your scripts and your numbers.