Map your workflow
Decide which call events and customer fields should trigger the next action.
Integrations
Your voice layer. Connected.
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
Speakline / IntegrationsIllustrative scenario · not a live call
POST/v1/webhooks/call.completed
{
"lead_id": "ld_8f3a921",
"agent_id": "ag_v3",
"outcome": "qualified",
"duration_s": 142,
"transcript_url": "https://api.speakline.co/...",
"next_action": "booking",
"scheduled_at": "2026-04-29T13:30:00Z"
}How it works
Make the next action part of the call.
Connect your systems
Use the API, webhooks or automation tools to connect your own applications.
Follow the delivery
Use signed webhook delivery and retry policies to handle events reliably.
Integrations
- REST API with OpenAPI schema
- Signed webhooks with retries
- HubSpot, Pipedrive, Zoho and Salesforce connectors
- After each call, a CRM note with the AI summary, the operator's disposition code, notes and tags, plus the transcript and recording link
- Zapier and Make ready
Related industries
How it works in your industry.
See how this part of the platform fits into the everyday calls of different businesses.
Better together.
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Voice agents
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Call center
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Customer journey
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Campaigns
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Messaging channels
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
FAQ
Questions about integrations
Which systems does Speakline integrate with?
Speakline connects to your CRM, booking system or in-house apps through a REST API with an OpenAPI schema and webhooks. Call events and the details collected on each call are sent to your systems by webhook. With the HTTP request step in the call flow, you can also fetch data from your own system during a call and route it accordingly.
How is call information sent to the CRM?
After every call, the AI summary, the operator’s outcome code, notes, tags, the transcript and a link to the recording can be added to your CRM as a note. When your sales or support team opens the customer record, they see what was discussed on the last call. If there is no ready-made connection for your CRM, you can receive the same data through webhooks.
Are webhooks secure, and what if a delivery fails?
Webhook requests are signed, so your system can verify the signature to confirm a request really came from Speakline. If a delivery fails, it is retried according to the retry policy, and you can track the delivery status. This reduces the risk of losing call data because of a brief outage on your side.
Can we pull data from our own system during a call?
Yes. An HTTP request step in your call flow queries your system during the call and routes the call based on the response. For example, you can look up the caller’s number in your customer list and send VIP customers to a priority queue. The voice agent can also fetch information from connected systems through tools and function calling.
Do we need developers to integrate?
Not for everyday use: the voice agent, call flows and channels are configured in the dashboard. If you want a custom connection to your CRM or internal systems, you may need someone technical to work with the API and webhooks. We can map out together which data should flow where during the demo.
Ship a voice agent this week.
We onboard new teams in under five business days, with your scripts and your numbers.