Connect your channels
Add SMS, WhatsApp, Telegram, Messenger or a generic API channel, and bring in marketplace questions from Trendyol and Hepsiburada.
Messaging channels
Every message. One inbox.
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
Speakline / Messaging channelsIllustrative scenario · not a live call
Inbox3 open
- WhatsAppHas my order shipped yet?
- TrendyolDoes this jacket come in size L?
- SMSCould I come at 3 pm instead?
/shippingCanned response: shipping status
How it works
Text conversations, alongside your calls.
Answer faster
Let the AI agent reply from your knowledge base, or answer yourself with canned responses.
Keep the context
Conversations stay in one inbox, so your team sees the history before replying.
Messaging channels
- SMS, WhatsApp, Telegram and Messenger
- Generic API channel for your own apps
- Trendyol and Hepsiburada customer questions
- AI replies grounded in your knowledge base
- Canned responses in the inbox
Related industries
How it works in your industry.
See how this part of the platform fits into the everyday calls of different businesses.
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Voice agents
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Call center
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Customer journey
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Campaigns
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Integrations
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
FAQ
Questions about messaging channels
Which messaging channels are supported?
You can connect SMS, WhatsApp, Telegram and Messenger to Speakline, and add a generic API channel for your own app. Customer questions from your Trendyol and Hepsiburada stores land in the same inbox. That way, written conversations outside the phone also end up on the one screen your team already works from.
Does AI reply to the messages?
That’s up to you. The AI agent can reply using the knowledge base you add, and you can have it leave conversations that need a person to your team. If you prefer, you can skip the agent and answer with saved replies yourself. Your team sees every reply in the inbox and can take over a conversation at any point.
How are Trendyol and Hepsiburada questions handled?
Once you connect your marketplace store, customer questions about your products arrive in the Speakline inbox. Your team can answer them, or you can let the AI agent reply using the product and delivery information in your knowledge base. You follow every question in one place instead of switching between marketplace panels.
Can we see a customer’s earlier messages?
Yes. Conversations stay in one inbox whichever channel they come from, and your team sees the earlier messages in a conversation before replying. Replies sent by the AI agent appear in the same thread. A colleague who takes over a conversation doesn’t have to ask the customer to explain everything again.
Can we connect our own app as a channel?
Yes. With the generic API channel you can connect the chat on your website, your mobile app or another system to the Speakline inbox. Customer messages come in through the API and replies are delivered back to your system. That lets the same team and the same AI agent handle touchpoints that the standard channels don’t cover.
Ship a voice agent this week.
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