Design the call flow
Set business hours, IVR menus, conditions and queues in the visual designer, or ask your own system before routing.
Call center
AI and your team. One call center.
Speakline Call Center is a cloud call center where AI agents answer first and hand the call to an operator, with a summary, when a person is needed. Queues, a browser-based operator desk, live monitoring and reports sit in one place, built for teams in Turkey.
Speakline / Call centerIllustrative scenario · not a live call
Queue · Customer supportLive
Handoff from AI
VIP
Wants to move Friday’s appointment to next week. Identity confirmed; prefers mornings.
AAyşe · Available
Accept2nd in line · est. wait under 1 min
How it works
Every call reaches the right person.
Share the work between AI and people
The AI agent handles what it can and hands over to a queue with a summary. Operators answer in the browser.
Watch and improve
Follow queues on the live board, step into calls when needed, and review reports and quality scores.
Call center
- Queues with ACD: longest-idle or round-robin, member tiers, VIP and call priority
- Operator desk in the browser: softphone, hold, mute, blind and warm transfer, consult, three-way calls, keypad and auto-answer
- AI-to-human handoff into a queue, together with the call summary
- Supervisor monitoring: listen, whisper, barge in or take over an AI call
- Click-to-call outbound for operators, and after-call work with disposition codes, notes and tags
- Visual call-flow designer: business hours, IVR menus, conditions, queues, forwarding, voicemail and AI agent steps
- HTTP request step that asks your own system and routes on the answer, with variables and VIP routing
- Wait announcements that tell callers their place in line and estimated wait
- Voicemail boxes with transcripts and notifications
- Stereo call recording with a KVKK notice
- Inbound blocklist for numbers, prefixes and withheld callers; blocked calls stay visible in history
- Real-time live board, plus queue, operator, disposition and inbound reports with CSV export
- Daily or weekly report digests by e-mail, and queue alerts (waiting calls, longest wait, today's service level) in the app, by e-mail or in Slack
- Live Turkish transcript and live assist for operators
Related industries
How it works in your industry.
See how this part of the platform fits into the everyday calls of different businesses.
Better together.
Explore the rest of the platform, from conversation to the next action.
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Voice agents
A Speakline voice agent is an AI phone assistant that greets your callers in Turkish, answers their questions and takes appointment requests. You configure it around your business, and when a person is needed the call moves to your team with a summary of the conversation.
Customer journey
Customer journey is the follow-up layer in Speakline that ties every call outcome to a clear next step. Capture interest and needs during the call, schedule retries and follow-ups for unanswered calls, and pass each lead to your team with its full context.
Campaigns
Speakline Campaigns are outbound call campaigns in which an AI voice agent calls a contact list you choose during the hours you set. Run appointment reminders, confirmations and reactivation calls from one place, with İYS checks built in, and compare the results.
Messaging channels
Speakline messaging channels bring SMS, WhatsApp, Telegram, Messenger and your own API channel into one inbox, together with customer questions from Trendyol and Hepsiburada. The AI agent replies from your knowledge base, and your team steps in with the full history in view.
Integrations
Speakline integrations are the connection layer that sends call events and the details collected on each call to your CRM and business systems through an API and webhooks. After every call, the summary, outcome code and transcript reach your own workflows.
FAQ
Questions about the AI call center
What is an AI call center?
An AI call center is one where AI voice agents answer incoming calls first and human operators take over when a person is needed. In Speakline, the agent resolves routine requests and passes everything else to a queue with a summary of the conversation. Queues, the operator desk, live monitoring and reports all live on the same cloud platform.
How do operators answer calls?
Operators answer calls from the operator desk in their browser, with no desk phone or PBX hardware required. The desk includes hold, mute, transfer, consultation, three-way calling and a keypad. After each call they add an outcome code, notes and tags, and they can place outbound calls with click-to-call.
How do queues and call distribution work?
Incoming calls land in the queues you define and are distributed to available operators automatically. You set business hours, IVR menus, conditions and routing rules in the visual call flow designer. Callers who are waiting can hear their position in the queue and an estimated wait time, and calls outside business hours can go to voicemail.
Can supervisors monitor calls live?
Yes. The live dashboard shows your queues, waiting calls and each operator’s status in real time. A supervisor can listen in on a call, whisper to the operator without the caller hearing, join the conversation or take over a call the AI agent is handling. Queue, operator and outcome code reports can be exported as CSV.
How are call recordings and KVKK handled?
Calls can be recorded and stored together with their Turkish transcripts. Recording works alongside a KVKK notice played to the caller, and your team reaches recordings and transcripts from the dashboard. Team accounts can be protected with two-step login. Our KVKK notice explains in detail how Speakline processes personal data.
Ship a voice agent this week.
We onboard new teams in under five business days, with your scripts and your numbers.